> For the complete documentation index, see [llms.txt](https://guide.fariaedu.com/welcome-to-managebac/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guide.fariaedu.com/welcome-to-managebac/post-implementation-support/support-and-resources.md). # Support & Resources ManageBac+ boasts a dedicated and highly knowledgeable support team. All ManageBac+ schools enjoy unlimited, high-quality assistance, which includes phone and email support, access to a comprehensive online support center, complimentary professional development webinars, and online training sessions. Our email support is available 24 hrs Monday through Friday. Dedicated weekend staff to help with any questions: **** or submit a Support Request within ManageBac+ directly: Online training can be booked below with one of our support team members with instant confirmation: {% embed url="" %} ### Resources for engaging your school community {% tabs %} {% tab title="School Communication" %} * [Sending Messages & Announcements to your School Community](https://help.managebac.com/hc/en-us/articles/360018225131) * [Enabling 1-1 Direct Messaging via the Chat module](https://help.managebac.com/hc/en-us/articles/8130418800153) * [Managing the Parents Association](https://help.managebac.com/hc/en-us/articles/360019110351) {% endtab %} {% tab title="Onboarding Users" %} * [Sending Messages & Announcements to your School Community](https://help.managebac.com/hc/en-us/articles/360018225131) * [Enabling 1-1 Direct Messaging via the Chat module](https://help.managebac.com/hc/en-us/articles/8130418800153) * [Assisting Users Access to ManageBac+ (Sending Welcome E-mails or Change Passwords)](https://help.managebac.com/hc/en-us/articles/360019112171) * [ManageBac+ iOS & Android app mobile QuickStart Guide](https://help.managebac.com/hc/en-us/articles/360017949892) * [How to Introduce ManageBac+ to Students and Parents](https://help.managebac.com/hc/en-us/articles/360019114311) * [Helping Users to Login to ManageBac+](https://help.managebac.com/hc/en-us/articles/360019112171#h_9b9d5560-debd-438e-b926-788296896e6b) * [Configuring Parent User Interface Languages](https://help.managebac.com/hc/en-us/articles/360019112351) * [Webinar: Educator Induction - Navigating ManageBac+ as a Teacher or Advisor](https://events.faria.org/on-demand-webinars?name=teacher\&title=educator-induction-navigating-managebac-as-a-teacher-or-advisor) {% endtab %} {% tab title="Student & Parent View" %} * [Navigating ManageBac+ as a Student](https://help.managebac.com/hc/en-us/articles/360019107391) * [Navigating ManageBac as a Parents](https://help.managebac.com/hc/en-us/articles/360019111251) * [Webinar: Student Induction - How to Navigate ManageBac+](https://events.faria.org/on-demand-webinars?name=student\&title=student-induction-how-to-navigate-managebac) * [Webinar: Parent Induction - How to Navigate ManageBac+](https://events.faria.org/on-demand-webinars?name=parent\&title=parent-induction-how-to-navigate-managebac) * [What do Students & Parents See on ManageBac+?](https://help.managebac.com/hc/en-us/articles/360042554471) {% endtab %} {% endtabs %} {% tabs %} {% tab title="Behaviour & Learning" %} * [Adding Behaviour Notes & Sharing with Parents](https://help.managebac.com/hc/en-us/articles/360044527432) * [Getting Started with Behavior Management QuickStart Guide](https://help.managebac.com/hc/en-us/articles/4405530121485-Getting-Started-with-ManageBac-for-Behaviour-Management-QuickStart-Guide) * [Adding Portfolio Coursework, Learning Goals & Reflections](https://help.managebac.com/hc/en-us/articles/360033494791) * [Portfolio Permissions & Options](https://help.managebac.com/hc/en-us/articles/360033800251#h_c016a83d-39e7-4765-9c79-4f9b666f943b) * [Behavior Settings & Options](https://help.managebac.com/hc/en-us/articles/360017950032) {% endtab %} {% tab title="IB Core" %} * [Managing SA Worksheets & Experiences](https://help.managebac.com/hc/en-us/articles/360018800212) * [Reviewing SA Experiences & Progress](https://help.managebac.com/hc/en-us/articles/360019108351) * [Managing SL Worksheets & Experiences](https://help.managebac.com/hc/en-us/articles/360019113271) * [Reviewing SL Experiences & Progress](https://help.managebac.com/hc/en-us/articles/360018805052) * [Managing EE Worksheets](https://help.managebac.com/hc/en-us/articles/360018798712) * [Reviewing EE Progress](https://help.managebac.com/hc/en-us/articles/360019106831) * [Managing Theory of Knowledge (TOK) Worksheets](https://help.managebac.com/hc/en-us/articles/360018226011-Managing-Theory-of-Knowledge-TOK-Worksheets) * [Reviewing Theory of Knowledge (TOK) Progress](https://help.managebac.com/hc/en-us/articles/360018226091-Reviewing-Theory-of-Knowledge-TOK-Progress) * [Managing PP / CP Worksheets](https://help.managebac.com/hc/en-us/articles/360018800452) * [Reviewing PP / CP Progress](https://help.managebac.com/hc/en-us/articles/360019109351-Reviewing-Personal-Project-PP-Community-Project-CP-Progress) * [Managing PBL Worksheets & Experiences](https://help.managebac.com/hc/en-us/articles/360019534431) * [Reviewing PBL Experiences & Progress](https://help.managebac.com/hc/en-us/articles/360019220292) * [Creating Year Group & IB Deadlines](https://help.managebac.com/hc/en-us/articles/360019107891) {% endtab %} {% tab title="Attendance" %} * [Recording Homeroom or Class Attendance](https://help.managebac.com/hc/en-us/search/click?data=BAh7DjoHaWRsKwi3h67TUwA6D2FjY291bnRfaWRpAxy3HToJdHlwZUkiDGFydGljbGUGOgZFVDoIdXJsSSJlaHR0cHM6Ly9oZWxwLm1hbmFnZWJhYy5jb20vaGMvZW4tdXMvYXJ0aWNsZXMvMzYwMDMzNzE2MTUxLVJlY29yZGluZy1Ib21lcm9vbS1vci1DbGFzcy1BdHRlbmRhbmNlBjsIVDoOc2VhcmNoX2lkSSIpNDUzM2RlODgtNjU3My00MWVjLWE4YmQtZmYwYTA3MmU5MjFhBjsIRjoJcmFua2kJOgtsb2NhbGVJIgplbi11cwY7CFQ6CnF1ZXJ5SSIPYXR0ZW5kYW5jZQY7CFQ6EnJlc3VsdHNfY291bnRpOw%3D%3D--37d4514708a8cffd176ca98825e88111f447e7c6) * [Viewing your own Teacher Timetable](https://help.managebac.com/hc/en-us/search/click?data=BAh7DjoHaWRsKwg3sM%2FSUwA6D2FjY291bnRfaWRpAxy3HToJdHlwZUkiDGFydGljbGUGOgZFVDoIdXJsSSJhaHR0cHM6Ly9oZWxwLm1hbmFnZWJhYy5jb20vaGMvZW4tdXMvYXJ0aWNsZXMvMzYwMDE5MTExOTkxLVZpZXdpbmcteW91ci1vd24tVGVhY2hlci1UaW1ldGFibGUGOwhUOg5zZWFyY2hfaWRJIik0NTMzZGU4OC02NTczLTQxZWMtYThiZC1mZjBhMDcyZTkyMWEGOwhGOglyYW5raQ06C2xvY2FsZUkiCmVuLXVzBjsIVDoKcXVlcnlJIg9hdHRlbmRhbmNlBjsIVDoScmVzdWx0c19jb3VudGk7--7c325b17310c48c4f845e67f7e4e739b56a6eee3) * [Recording Attendance via the Attendance Manager](https://help.managebac.com/hc/en-us/search/click?data=BAh7DjoHaWRsKwjI8srSUwA6D2FjY291bnRfaWRpAxy3HToJdHlwZUkiDGFydGljbGUGOgZFVDoIdXJsSSJuaHR0cHM6Ly9oZWxwLm1hbmFnZWJhYy5jb20vaGMvZW4tdXMvYXJ0aWNsZXMvMzYwMDE4ODAxMzUyLVJlY29yZGluZy1BdHRlbmRhbmNlLXZpYS10aGUtQXR0ZW5kYW5jZS1NYW5hZ2VyBjsIVDoOc2VhcmNoX2lkSSIpNDUzM2RlODgtNjU3My00MWVjLWE4YmQtZmYwYTA3MmU5MjFhBjsIRjoJcmFua2kIOgtsb2NhbGVJIgplbi11cwY7CFQ6CnF1ZXJ5SSIPYXR0ZW5kYW5jZQY7CFQ6EnJlc3VsdHNfY291bnRpOw%3D%3D--8276c1771f58fb9e09b337cb1aba14d7798a25a2) {% endtab %} {% tab title="Reports" %} * [Submitting End of Term Grades, Comments & ATL Assessment via the Gradebook](https://help.managebac.com/hc/en-us/articles/360019109591-Submitting-End-of-Term-Grades-Comments-ATL-Assessment-via-the-Gradebook) * [Submitting Term Grades in your Class Gradebook (IB Primary Years)](https://help.managebac.com/hc/en-us/search/click?data=BAh7DjoHaWRsKwi%2Fk6nTUwA6D2FjY291bnRfaWRpAxy3HToJdHlwZUkiDGFydGljbGUGOgZFVDoIdXJsSSJ%2BaHR0cHM6Ly9oZWxwLm1hbmFnZWJhYy5jb20vaGMvZW4tdXMvYXJ0aWNsZXMvMzYwMDMzMzkxNTUxLVN1Ym1pdHRpbmctVGVybS1HcmFkZXMtaW4teW91ci1DbGFzcy1HcmFkZWJvb2stSUItUHJpbWFyeS1ZZWFycwY7CFQ6DnNlYXJjaF9pZEkiKTQ0OGQyMzdlLTZkYmYtNDdkMy1hMjI0LWI0ODM2M2UwN2Q0YwY7CEY6CXJhbmtpCjoLbG9jYWxlSSIKZW4tdXMGOwhUOgpxdWVyeUkiDmdyYWRlYm9vawY7CFQ6EnJlc3VsdHNfY291bnRpMQ%3D%3D--915b1eb036f679b3b2ec41168dbd8fe5dcadbdce) * [Generating Academic Transcripts QuickStart Guide](https://help.managebac.com/hc/en-us/search/click?data=BAh7DjoHaWRsKwhk%2Br3SUwA6D2FjY291bnRfaWRpAxy3HToJdHlwZUkiDGFydGljbGUGOgZFVDoIdXJsSSJvaHR0cHM6Ly9oZWxwLm1hbmFnZWJhYy5jb20vaGMvZW4tdXMvYXJ0aWNsZXMvMzYwMDE3OTUxMzMyLUdlbmVyYXRpbmctQWNhZGVtaWMtVHJhbnNjcmlwdHMtUXVpY2tTdGFydC1HdWlkZQY7CFQ6DnNlYXJjaF9pZEkiKWZjMTJjZWJlLWU0YWEtNGJmMS1iODI1LWVmYjIyZmRmNTcxOAY7CEY6CXJhbmtpBzoLbG9jYWxlSSIKZW4tdXMGOwhUOgpxdWVyeUkiC3JlcG9ydAY7CFQ6EnJlc3VsdHNfY291bnRpXg%3D%3D--18caee3d08b4228964b3beb806a4a47f5fca2938) * [QuickStart Guide on Report Cards](https://docs.google.com/presentation/d/e/2PACX-1vTBMCK6-GRDOnu9zk18etWOeiNmOvbQNd5LFvetHG0l9rLYc0gn0Z6xpXwBlm2POkmEUIoomgq2r2_A/pub?start=false\&loop=false\&delayms=3000\&slide=id.gc625470981_0_0) * [IB DP Reports: Editing Report Card Templates & Publishing](https://help.managebac.com/hc/en-us/search/click?data=BAh7DjoHaWRsKwjk7F3UUwA6D2FjY291bnRfaWRpAxy3HToJdHlwZUkiDGFydGljbGUGOgZFVDoIdXJsSSJ1aHR0cHM6Ly9oZWxwLm1hbmFnZWJhYy5jb20vaGMvZW4tdXMvYXJ0aWNsZXMvMzYwMDQ1MjEwODUyLUlCLURQLVJlcG9ydHMtRWRpdGluZy1SZXBvcnQtQ2FyZC1UZW1wbGF0ZXMtUHVibGlzaGluZwY7CFQ6DnNlYXJjaF9pZEkiKWQyMDhmMzQzLTcwMGYtNGEwNy04ZDUzLTAxYTllN2VhNWZiYgY7CEY6CXJhbmtpBjoLbG9jYWxlSSIKZW4tdXMGOwhUOgpxdWVyeUkiC3JlcG9ydAY7CFQ6EnJlc3VsdHNfY291bnRpXg%3D%3D--9dbe5e32454bcf52ae6eb5996c467b1c040d7041) * [IB MYP Reports: Editing Report Card Templates & Publishing](https://help.managebac.com/hc/en-us/search/click?data=BAh7DjoHaWRsKwhnZmXUUwA6D2FjY291bnRfaWRpAxy3HToJdHlwZUkiDGFydGljbGUGOgZFVDoIdXJsSSJ2aHR0cHM6Ly9oZWxwLm1hbmFnZWJhYy5jb20vaGMvZW4tdXMvYXJ0aWNsZXMvMzYwMDQ1NzAwNzExLUlCLU1ZUC1SZXBvcnRzLUVkaXRpbmctUmVwb3J0LUNhcmQtVGVtcGxhdGVzLVB1Ymxpc2hpbmcGOwhUOg5zZWFyY2hfaWRJIilkMjA4ZjM0My03MDBmLTRhMDctOGQ1My0wMWE5ZTdlYTVmYmIGOwhGOglyYW5raQc6C2xvY2FsZUkiCmVuLXVzBjsIVDoKcXVlcnlJIgtyZXBvcnQGOwhUOhJyZXN1bHRzX2NvdW50aV4%3D--683ffedd3d769e2acec5ddf0ccf0699ba8988d52) * [IB PYP Reports: Editing Report Card Templates & Publishing](https://help.managebac.com/hc/en-us/search/click?data=BAh7DjoHaWRsKwhQ6V7UUwA6D2FjY291bnRfaWRpAxy3HToJdHlwZUkiDGFydGljbGUGOgZFVDoIdXJsSSJ2aHR0cHM6Ly9oZWxwLm1hbmFnZWJhYy5jb20vaGMvZW4tdXMvYXJ0aWNsZXMvMzYwMDQ1Mjc1NDcyLUlCLVBZUC1SZXBvcnRzLUVkaXRpbmctUmVwb3J0LUNhcmQtVGVtcGxhdGVzLVB1Ymxpc2hpbmcGOwhUOg5zZWFyY2hfaWRJIilkMjA4ZjM0My03MDBmLTRhMDctOGQ1My0wMWE5ZTdlYTVmYmIGOwhGOglyYW5raQg6C2xvY2FsZUkiCmVuLXVzBjsIVDoKcXVlcnlJIgtyZXBvcnQGOwhUOhJyZXN1bHRzX2NvdW50aV4%3D--8d5ad2e83d89c81a6578f81bcf0bedf263ef3ad5) * [Multi-Curricula & Non-IB Reports: Editing Report Card Templates & Publishing](https://help.managebac.com/hc/en-us/search/click?data=BAh7DjoHaWRsKwhk6V7UUwA6D2FjY291bnRfaWRpAxy3HToJdHlwZUkiDGFydGljbGUGOgZFVDoIdXJsSSIBgWh0dHBzOi8vaGVscC5tYW5hZ2ViYWMuY29tL2hjL2VuLXVzL2FydGljbGVzLzM2MDA0NTI3NTQ5Mi1NdWx0aS1DdXJyaWN1bGEtTm9uLUlCLVJlcG9ydHMtRWRpdGluZy1SZXBvcnQtQ2FyZC1UZW1wbGF0ZXMtUHVibGlzaGluZwY7CFQ6DnNlYXJjaF9pZEkiKWQyMDhmMzQzLTcwMGYtNGEwNy04ZDUzLTAxYTllN2VhNWZiYgY7CEY6CXJhbmtpCToLbG9jYWxlSSIKZW4tdXMGOwhUOgpxdWVyeUkiC3JlcG9ydAY7CFQ6EnJlc3VsdHNfY291bnRpXg%3D%3D--7dd85d70aaebfbb5459251a4c1f0998e3f044c91) * [Generating Academic Transcripts QuickStart Guide](https://help.managebac.com/hc/en-us/search/click?data=BAh7DjoHaWRsKwhk%2Br3SUwA6D2FjY291bnRfaWRpAxy3HToJdHlwZUkiDGFydGljbGUGOgZFVDoIdXJsSSJvaHR0cHM6Ly9oZWxwLm1hbmFnZWJhYy5jb20vaGMvZW4tdXMvYXJ0aWNsZXMvMzYwMDE3OTUxMzMyLUdlbmVyYXRpbmctQWNhZGVtaWMtVHJhbnNjcmlwdHMtUXVpY2tTdGFydC1HdWlkZQY7CFQ6DnNlYXJjaF9pZEkiKWZjMTJjZWJlLWU0YWEtNGJmMS1iODI1LWVmYjIyZmRmNTcxOAY7CEY6CXJhbmtpBzoLbG9jYWxlSSIKZW4tdXMGOwhUOgpxdWVyeUkiC3JlcG9ydAY7CFQ6EnJlc3VsdHNfY291bnRpXg%3D%3D--18caee3d08b4228964b3beb806a4a47f5fca2938) {% endtab %} {% endtabs %} ### Support & Training Services Additionally, we provide the following resources to help support our schools through self-service or professional development.

Help Centre

Telephone

Email

How-To Video

In-product Quick Search
Tutorials & FAQs

ManageBac+ Help Centre

Available 24 hrs Monday
through Friday

US Flag +1 866 297 7022

UK Flag +44 208 133 7489

HK Flag +852 8175 8152

AU Flag +61 2 8006 2335

CN Flag + 400 009 9225

Available 24 hrs Monday through Friday. Dedicated weekend staff to help with any questions. Email here.

Video guides by topic
& user type

How to Video Gallery

Resource Library

Webinars

Schools Technology

Online Training

Free guides, e-books, and other resources that help with teaching and learning, coordination, and the usage of our systems:

ManageBac+ Resource Library

You are also able to register for live webinars here, and view recordings of past webinars on-demand here.You can find resources for school tech directors and IT teams here.

Online training can be booked with one of our support team members:

Schedule Online Training

Certification

Training Academy

Blog

Onsite Training

Our certification programmes provide a clear development pathway for ManageBac educators and administrators – offering opportunities to acquire new skills, showcase expertise, and join a thriving international community.

View Certification Courses

The Training Academy offers the opportunity to develop & evidence key practical skills, share insights & experiences with peers, plus embark on our Ambassador Programme!


View Training Academy

Keep up-to-date with all of our events, partner and integration as well as product updates.

View Blog

Onsite training can be booked with the link to "Book Onsite Training" via the below linked ManageBac+ Support page.

Support Services