2.6 Industrial/Employee Relations

Assessment Objectives
The role and responsibility of employee representatives and employer representatives	AO2
The following industrial/employee relations methods employed by: Employees: collective bargaining, go-slows, work-to-rule, overtime bans and strike action Employers: collective bargaining, threats of redundancies, changes of contract, closure and lock-outs	AO3
Sources of conflict in the workplace	AO1
The following approaches to conflict resolution: Conciliation and arbitration Employee participation and industrial democracy No-strike agreement Single-union agreement	AO3
The following causes of change in the workplace: Customers Competitors Government Technological External environment Personnel HR policies	AO2
The following reasons for resistance to change in the workplace: Self-interest Low tolerance Misinformation Interpretation of circumstances	AO2
The following HR strategies for reducing the impact of change and resistance to change: Getting agreement/ownership Planning and timing the change Communicating the change	AO3
How innovation, ethical considerations and cultural differences may influence employer and employee relations	AO3

• Labor strikes cripple Gaza hospitals

• People – a brief background on employee/employer relations in the UK.

• Communication - employee representation – roles and responsibilities of employees and employer representatives.

• Examples of Employer & Employee Conflicts