⚙️FAQs & Technical Requirements

What do you need from me to get setup?

We provide a 30-day implementation period upon your school’s purchase of ManageBac+. You will be assigned a dedicated Implementation Manager who will walk you through our setup process, learn your school’s goals for the upcoming academic year, and tailor your implementation schedule accordingly. They will then be on hand to assist with inputting your school’s data, and providing the initial training for your staff during the implementation period.

How do users access ManageBac+?

Users can be sent welcome emails where they can set their own password. Email Address & Password are used to sign-in. Each ManageBac+ school is configured with a unique subdomain, such as yourschool.managebac.com. We also offer Single-Sign On integrations with Google and Office 365.

What if my school does not have access to student emails?

If you do not have access to student emails, we can help by providing you with fake emails that your students can use to log in. Get in touch with your Implementation specialist for help, or email [email protected]. However, we highly encourage real emails whenever possible so that your students are able to get email notifications via ManageBac+!

What is required to run ManageBac+ at my school?

ManageBac+ is a web-based application that is hosted on our servers. All you need is an internet connection and a modern web browser with JavaScript enabled. We would recommend using Google Chrome for the best experience, but the latest versions of Safari, Firefox, and other internet browsers should all work on both Macs and PCs. ManageBac+ for Mobile is available for students, parents, teachers, and coordinators with full equivalency of web functions. You can download ManageBac for your phone or tablet device on the Apple AppStore, Google Play, and five key Chinese AppStores.

Where are you hosted?

ManageBac+ is hosted in the cloud across Amazon Web Services data centers in Canada, the US and China. Your hosting location is dependent on the location of your school and local data protection laws.

How secure is ManageBac+?

ManageBac+ is committed to keeping your data safe and secure by using best practices to protect our systems. These range from SSL connections to continuous security review of our source code. We are proudly ISO 27001 certified, as well as GDPR compliant. As a condition of our license with the IB, we undergo an annual security audit. For further details, refer to our Security and Compliance page.

In what languages is ManageBac+ available?

The ManageBac+ interface is provided in English, Spanish & Chinese (Simplified) for Students, Teachers and Admins, as well as Arabic, Japanese, French and Chinese (Simplified and Traditional) for Parents. All text boxes support Unicode (UTF-8) formatting, allowing for input of international characters in all major languages.

What is your Service Level Agreement?